Terms of use

The rules for using the BoostGrow platform.

This translation is provided for convenience. The Portuguese version prevails.

Last updated: September 27, 2026

These Terms govern the use of the BoostGrow platform ("Platform"), offered by MAGNIFICO ESTRATÉGIA E CRIAÇÃO LTDA ("BoostGrow", "we") to agencies, professionals and companies that subscribe to it ("Customer", "you"). By creating an account or using the Platform, you agree to these Terms and to the Data Processing Agreement in section 9.

  • You subscribe to the Platform and may resell it to your clients under your brand.
  • The data you and your clients put on the Platform belongs to you. We only process it to provide the service.
  • Use of WhatsApp, Instagram and other channels must comply with those services' rules and the law.
  • Payment is monthly and in advance. Without payment, the account may be suspended, with no data loss.

1. The service

The Platform brings together a CRM, a message inbox (WhatsApp, Instagram, Facebook and website), artificial intelligence agents, scheduling, campaigns and account management tools. Available features depend on the subscribed plan.

We may evolve the Platform by adding, changing or removing features. Changes that materially reduce what you subscribed to will be announced with reasonable notice.

2. Account and access

  • You are responsible for your registration information, the users you create and keeping passwords safe.
  • Each user must have their own access. Sharing logins is not allowed.
  • Notify us immediately of any unauthorized use of your account.

3. Resale and private label (white-label)

  • Agencies may create accounts for their clients ("Sub-accounts") and offer them with their own brand, colors and address, within the plan limits.
  • The commercial relationship with your clients, including price, billing, first-level support and contract, is the agency's responsibility.
  • The agency must pass on to its clients usage rules compatible with these Terms and is responsible for how they use the Platform.
  • One account per company. Each account (Sub-account) serves a single company, identified by its CNPJ or CPF. The WhatsApp numbers, social media profiles and other channels connected to an account must belong to that company. Using the same account to serve different clients is prohibited.
  • If an account is found to be used by more than one company, BoostGrow may disconnect the extra channels, charge each additional company the corresponding plan from the start of use and, in case of recurrence, suspend the account.

4. Acceptable use

The Platform may not be used to:

  • send spam, mass messages to people who did not authorize contact, or violate the policies of WhatsApp, Meta or other channels;
  • commit fraud or scams, or publish illegal, discriminatory or misleading content, or content that violates third-party rights;
  • process personal data without a legal basis, or collect sensitive data without the protections required by the LGPD;
  • try to access data from other accounts, bypass plan limits or harm the security and stability of the Platform.

Blocks, restrictions or bans applied by WhatsApp, Meta or other services due to the Customer's use are not BoostGrow's responsibility.

5. Artificial intelligence

  • AI agents reply based on the instructions, documents and settings defined by the Customer. The Customer is responsible for the content provided and must review the agents' behavior.
  • AI replies may contain errors. We recommend setting up handover to human support for sensitive cases.
  • Artificial intelligence runs on the Customer's own key with an AI provider; usage is billed directly by that provider, under its terms. Messages charged by Meta on the official WhatsApp API are also paid by the Customer directly to Meta.

6. Plans, payment and suspension

  • Plans are monthly, paid in advance, at the prices in effect at the time of subscription. Additional services (such as official channels, credits or extra accounts) are billed separately when subscribed.
  • Calls answered or made by the AI may be recorded and transcribed to keep a record of the service. The Platform notifies the other party at the start of the call; the subscribing company is responsible for stating this purpose in its privacy policy and handling deletion requests.
  • Each account includes 1 WhatsApp number, 1 Instagram profile and 1 Google Business Profile or Facebook page. Additional channels are billed monthly while they remain connected, according to the current price list.
  • In case of late payment, the account may be suspended: access is blocked and automations stop, but data is preserved. The account is reactivated once payment is settled.
  • You may cancel at any time. Cancellation takes effect at the end of the period already paid, with no prorated refund, unless otherwise provided in a specific contract.
  • Price adjustments will be announced at least 30 days in advance.

7. Availability and support

We work to keep the Platform available and secure, but it may undergo maintenance and instability, including from third-party services (such as messaging, cloud and AI providers). Support is provided through the channels informed at the time of subscription.

8. Liability

To the maximum extent permitted by law, BoostGrow's total liability for damages related to the Platform is limited to the amount paid by the Customer in the 12 months prior to the event. We are not liable for lost profits, loss of business opportunity or indirect damages.

9. Data Processing Agreement (LGPD)

9.1 Roles

Regarding the personal data that the Customer and its clients enter or receive on the Platform (such as leads, contacts and conversations), the Customer (or its end client) is the controller and BoostGrow acts as the processor, processing this data only to provide the service, according to the controller's instructions.

9.2 BoostGrow's obligations

  • process data only to perform the contracted service and comply with legal obligations;
  • maintain technical and administrative security measures, including separation of each account's data and access control;
  • ensure that people authorized to process the data are bound by confidentiality;
  • notify the Customer, within a reasonable time, of any security incident that may cause relevant risk or harm to data subjects;
  • reasonably support the Customer in handling data subject requests;
  • at the end of the contract, allow data export and then delete it, unless retention is required by law.

9.3 Customer's obligations

  • have a legal basis to process the data it puts on the Platform and inform data subjects when required;
  • handle data subject requests (access, correction, deletion, objection to contact);
  • not enter sensitive personal data without need and without the protection required by the LGPD.

9.4 Sub-processors

To provide the service, we use providers of cloud infrastructure, hosting, email delivery, an official Meta partner for the WhatsApp connection and, when configured by the Customer, artificial intelligence providers. These providers process data only as needed for the service and under security and confidentiality obligations.

9.5 International transfer

Some providers may process data outside Brazil. In such cases, we adopt the safeguards provided for in the LGPD.

10. Intellectual property

The Platform, its code and the BoostGrow brand belong to BoostGrow. The Customer retains ownership of its data, brands and content. By using its own brand on the Platform, the Customer warrants that it has the right to it.

11. Termination

We may terminate or suspend accounts that violate these Terms, with notice when possible. Upon termination, the Customer may request export of its data before permanent deletion.

12. General provisions

These Terms may be updated. Material changes will be communicated. The courts of the district where BoostGrow is headquartered are chosen to resolve matters related to these Terms, unless otherwise required by law.

13. Contact

Questions about these Terms or personal data: willy@boostgrow.com.br.